Help Desk
Support
Someone answers, and they can already see your systems
A help desk is only as good as its context. When the person picking up has your documentation, your monitoring data and your history in front of them, the call is short. When they do not, every ticket starts with twenty minutes of explaining your own network to a stranger.
01
Report
Your staff reach us by phone, email or the client portal. Every request opens a ticket automatically, so nothing depends on somebody remembering a hallway conversation.
02
Triage
Each ticket is classified by severity. Anything that stops the business operating is critical and answered within the hour. Everything else is answered the same business day.
03
Resolve
Most issues are fixed remotely in the same session. When hardware is at fault we arrange an on site visit, and the ticket stays open until the user confirms it is working.
What we handle day to day
Password resets and lockouts
Including the account recovery paths that stop a reset becoming an afternoon.
Email problems
Delivery failures, spam and filtering, mailbox access, shared mailboxes and distribution lists.
Printers and peripherals
Drivers, queues, scan to email, and the network faults that usually cause both.
Software and licensing
Installation, updates, license assignment and the compatibility problems that follow an update.
Onboarding and offboarding
New employee accounts, devices and access on day one. Full revocation the day someone leaves.
Remote and mobile access
VPN, remote desktop and mobile device access for staff working away from the office.
Four ways to reach us
Tired of explaining your network every time you call?
Tell us what you are running and where the friction is. We will tell you honestly whether we are the right fit.
