About
Thirteen years of managed IT in North San Diego County
Computer Diagnosis and Repair keeps the networks, devices and data of local businesses running, under one monthly agreement.
Our company
A local team that already knows your systems
13Years serving local business
In Vista since March 2013, on site when it matters
We are a managed service provider working with small and midsize businesses across North San Diego County. We support companies that have no internal IT department, and we work alongside the single technical person who needs backup. Workstations, servers, networking, email, backup and security sit under one agreement, with one number to call.
What a managed IT agreement covers
Helpdesk and user support
Your staff contact us directly. Password resets, software faults, printer and email problems, and anything else that stops someone working.
Monitoring and maintenance
We watch servers, workstations and network hardware for faults, apply patches and updates, and replace failing equipment before it takes a workday with it.
Security and threat protection
Endpoint protection through BitDefender, email filtering through Proofpoint, firewall configuration, and the policies that keep all three effective.
Backup and disaster recovery
Scheduled backups through Acronis, stored offsite and tested, so a ransomware event or a dead drive costs you hours rather than weeks.
Microsoft 365 and cloud
Licensing, migration, mailbox and file management, and day to day administration of your Microsoft 365 tenant.
Networking and phone systems
Firewalls, switches, wireless coverage and RingCentral phone deployment, specified and installed to match how your team actually works.
Response times we put in writing
Every agreement carries the same commitment. These are the numbers we hold ourselves to, not best case estimates.
Critical issues: one hour
A critical issue is anything that stops the business operating. A server down, a site wide outage, a suspected security incident, or a failure that blocks your team from working. You get a response within one hour.
Standard requests: same business day
Everything else. New user setup, software installs, printer trouble, a question about a device. Raised during business hours, answered the same business day.
Regulated industries
Built for businesses that get audited
HIPAA
We support medical, dental and therapy practices whose systems hold protected health information. Access controls, audit logging, encrypted backup, business associate agreements, and documentation that stands up when the practice is reviewed.
PCI DSS
For businesses taking card payments we separate payment traffic from the rest of the network, keep systems patched to the standard, and produce the evidence needed for your annual self assessment questionnaire.
The platforms we deploy and support
We hold vendor partnerships with the companies whose products sit in our clients’ environments. That means direct support paths and licensing handled through us rather than a reseller you never hear from.
Microsoft 365, Azure and Windows licensing and administration.
Endpoint protection across servers and workstations.
Backup, imaging and disaster recovery.
Secure remote access and support sessions.
Cloud phone systems and business messaging.
Email security and phishing protection.
How a new client gets started
1Assessment
We walk your site, inventory every device, server and line of connectivity, and document what you have and where the risk sits.
2Proposal
You get a written scope. What we cover, what it costs each month, the response times above, and anything we recommend putting right before the agreement starts.
3Onboarding
We deploy monitoring and security tooling, document your systems, and introduce your staff to the support process. Your team keeps working throughout.
Start with a conversation
Tell us what you are running and what is not working. We will tell you honestly whether we are the right fit.
