Managed IT Services
1 hour
Critical response, written into the agreement
What a managed agreement actually changes
Under break-fix, a provider earns more when things go wrong. Under a managed agreement the provider carries the cost of failures, so prevention becomes the business model rather than an extra. Monitoring, patching and maintenance run continuously in the background, and most problems are resolved before anyone on your staff notices them.
What is included
Unlimited helpdesk
Your staff contact us directly for any issue that stops them working. No per-ticket charges and no hourly billing to argue about.
Proactive monitoring
Servers, workstations, firewalls and network hardware watched continuously, with alerts investigated before they turn into outages.
Patch and update management
Operating systems, firmware and third party applications kept current on a tested schedule rather than whenever someone remembers.
Endpoint security
Managed protection deployed, monitored and kept current across every device covered by the agreement.
Backup verification
Scheduled backups monitored for completion and tested for restore, because an untested backup is an assumption.
Vendor coordination
We deal with your internet provider, software vendors and hardware suppliers so your staff do not spend their day on hold.
Find out what your current setup is missing
An assessment documents every device, server and line of connectivity you run, and where the risk sits. Then you decide what to do about it.
